At Lambent Global, we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products (electrical components, packaging materials, and fresh food produce), or request our technical services (networking and electronic maintenance).

1. Information We Collect

Transaction Data: Details about payments to and from you, and other details of products (like tapes, capacitors, or fruit shipments) and services (like network installations) you have purchased from us.

Technical and Usage Data: Your IP address, browser type, time zone setting, operating system, and how you interact with our website to help us improve your browsing experience.

2. How We Use Your Information

We use your data to run our business efficiently and provide you with a secure, smooth experience. Specifically, we use it to:

Process and deliver your physical orders (e.g., dispatching electrical motors or fresh fruits).

Schedule and coordinate on-site technical services (e.g., networking infrastructure configuration).

Process secure payments and prevent fraudulent transactions.

Send updates regarding your order status or respond to your customer service inquiries.

Comply with legal, customs, and health regulations related to the international shipping of food and materials.

3. How We Share Your Information

We do not sell your personal data. We only share your information with trusted third parties necessary to complete your requests:

Delivery and Logistics Partners: Courier and freight companies responsible for shipping your packaging tapes, electronics, or perishable food items.

Payment Processors: Secure, certified third-party payment gateways to safely handle credit card or banking details.

Technical Field Engineers: Subcontractors or specialized technicians authorized by Lambent Global to perform on-site electrical or networking services.

Legal Authorities: When required by law, customs compliance, or to protect our corporate rights and safety.

4. Perishable Goods & Special Delivery Notice

For orders involving fresh food produce (such as mangoes, apples, and bananas), precise contact data (phone numbers and active emails) is critical. We share this contact information directly with our cold-chain courier agents to ensure timely notifications, reducing the risk of transit spoilage due to failed delivery attempts.

5. Data Security

We implement industry-standard security measures, including SSL encryption, to maintain the safety of your personal data when you submit an inquiry or place an order. While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including satisfying any legal, accounting, tax, or regulatory reporting requirements.

7. Your Data Protection Rights

Depending on your geographical location, you may have the following rights regarding your data:

The right to access: You can request copies of your personal data.

The right to rectification: You can request that we correct any information you believe is inaccurate.

The right to erasure: You can request that we erase your personal data under certain legal conditions.

The right to object/restrict processing: You can object to or limit the processing of your data for specific reasons, such as marketing.

8. Cookies

Our website uses cookies to enhance your browsing experience, remember your items in a shopping cart, and analyze our traffic. You can choose to disable cookies through your individual browser settings, though doing so may disable some features of our website.

9. Changes to This Privacy Policy

Lambent Global reserves the right to amend this Privacy Policy at any time. Any changes will be posted directly to this page with an updated “Last Updated” date. We encourage you to review this policy periodically.

10. Contact Information

If you have any questions or complaints regarding these Terms and Conditions, please contact us at:

Lambent Global Support Team

Email: sales@lambentglobal.com

Phone: +971 52 701 9293